Refund and Returns Policy
Effective Date: 23.05.2024
Last Updated: 23.05.2024
At Pedante, we strive to ensure our customers are completely satisfied with their purchases. This Refund and Returns Policy outlines the process and conditions for returning items and receiving refunds for both business (B2B) and consumer (B2C) transactions.
1. General Conditions for Returns and Refunds
Eligibility for Returns:
- Items must be returned within 14 days from the date of purchase.
- To be eligible for a return, your item must be unused and in the same condition that you received it.
- Your item must be in the original packaging.
- You must provide a receipt or proof of purchase.
2. Consumer (B2C) Transactions
EU 14-Day Right of Withdrawal: Consumers have the right to withdraw from their purchase within 14 days without giving any reason. The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.
To exercise the right of withdrawal: You must inform us of your decision to withdraw from this contract by an unequivocal statement (e.g., a letter sent by post, or email) . You may use the model withdrawal form provided below, but it is not obligatory.
Effects of withdrawal: If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
Return Process: To initiate a return, please contact us with your order details. We will provide you with instructions on how to return your item.
Shipping:
- You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable.
- If you receive a refund, the cost of return shipping will be deducted from your refund.
- We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
Refunds: Once we receive your item, we will inspect it and notify you of the status of your refund. If approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain number of days, depending on your card issuer’s policies.
Exchanges: We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at [Contact Email] with your order details and information about the product condition.
3. Business (B2B) Transactions
1-Year Warranty: For business customers, we offer a 1-year warranty on our products. This warranty covers defects in materials and workmanship under normal use during the warranty period. If a defect arises and a valid claim is received within the warranty period, we will, at our discretion, either (1) repair the product at no charge, using new or refurbished replacement parts, or (2) exchange the product with a product that is new or which has been manufactured from new or serviceable used parts and is at least functionally equivalent to the original product.
Return Process: To initiate a return, please contact us with your order details. We will provide instructions on how to return your item. Returns are subject to the terms outlined in the sales contract.
Shipping:
- Business customers are responsible for return shipping costs unless otherwise stated in the sales contract.
- We recommend using a trackable shipping service or purchasing shipping insurance.
Refunds: Refunds for business transactions will be processed according to the terms specified in the sales contract.
Exchanges: We will replace items if they are defective or damaged, according to the terms specified in the sales contract. Contact us for assistance.
4. Individuals Using Products for Business Purposes
If an individual purchases a product for business use, the transaction will be treated as a B2B transaction for warranty and return purposes. Please ensure you review the terms and conditions of the warranty as they apply to business use.
5. Contact Us
If you have any questions on how to return your item to us, contact us.
Model Withdrawal Form:
(Complete and return this form only if you wish to withdraw from the contract)
To: [Pedante] [Address] Email: [Contact Email]
I/We () hereby give notice that I/We () withdraw from my/our () contract of sale of the following goods ()/for the provision of the following service (*),
Ordered on ()/received on (),
Name of consumer(s),
Address of consumer(s),
Signature of consumer(s) (only if this form is notified on paper),
Date:
(*) Delete as appropriate.